Privacy

Privacy2018-05-20T05:36:11+00:00
Bed covers, curtains and cushions - March 2018 laundry offer

We’re serious about data privacy…

Monarch Laundry  (‘our’, ‘us’ or ‘we’) are committed to ensuring the protection of your privacy and it’s important for you to know and understand how we will use and protect any information you give us through the use of our website, our social media, emails, documentation, letters and eNewsletter. Our privacy policy seeks to follow the current Privacy and Electronics Communications Regulation (PECR), or ePrivacy Directive, and the General Data Privacy Regulations (GDPR).

Effective from 1st May 2018, and through subsequent updates, your information will only be used in accordance with this Privacy Policy. We reserve the right to alter this Policy without notice and therefore suggest that you check back from time to time to ensure you are up to date and happy with any changes made.

We may collect the following information

  • name and job title
  • contact information including email, website and social media contacts, including but not confined to, Twitter, LinkedIn, Google + and Facebook. plus user’s IP address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer requirements via our surveys, offers and or competitions

How we collect information

We collect information via our website contact form, customer surveys, our offers, competitions and via our social media channels, including, but not limited to, Facebook. We may also collect it during our delivery work to our clients, at events and from people who show interest in our products and services by visiting our premises.

We will keep any information you provide confidential and will not share with any third parties unless legally obliged. Any information shared with us digitally may be kept for up to 90 days, after which it will be deleted unless we are/have been or are about to be part of a joint collaborative project, for example, you are/were/become a client or a professional associate/supplier, we will retain your information indefinitely unless you ask us to remove it from our database.

You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.

Why do we collect this information and what do we do with it?

Transparent and responsible

We gather client and associates’ information to better understand our clients’, suppliers’ and associates’ needs and provide the best service possible, more specifically for:

  • our internal records, so that we can keep in touch with clients, suppliers, associates and interested parties
  • improvement of our products and services
  • the tailoring of this website according to clients’ interests
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about third party goods and services which may be of interest to you and we or they may contact you about these; however, we may only do this if you have indicated to us, via positive ‘opt in’, that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication.

Social Media

We also use Facebook. You’ll find their privacy policies here:

Facebook Privacy Policy

Links to external websites

Our website contains links to other third party websites, which we feel may be of interest or use to you. Please be aware, however, that once you have left our website we do not have any control over these third party websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. Please take care and ensure you check the privacy policy or statement applicable to the website you’re visiting.

Safe and secure

This website has an SSL Certificate this shows trusted, secure and encrypted information exchange between browsers and webservers, websites and networks.

We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not lease, sell or distribute your personal information to third parties unless we have your permission or are required by law.

We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

We use cookies on our website.  Cookies are small text files that help website owners give visitors tailored browsing experiences, thus optimizing the site’s efficiency for each and every visitor.  Many cookies are essential to the functionality of a website and without them the site may not seem to work properly.
Their uses include the ability to:
  • Estimate our audience size and usage pattern;
  • Store information about your preferences, and so allow us to customise our site according to your individual interests;
  • Speed up your searches; and
  • Recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

On our site we have the following cookie cookies.  These give us no personal information about you they simply help us to improve our site and give you the information you’re seeking.

Statistics Cookies

NAME PROVIDER TYPE EXPIRES
_ga monarchlaundry.net HTTP 2 Years
_gat monarchlaundry.net HTTP Session
_gid monarchlaundry.net HTTP Session

Marketing Cookies

NAME PROVIDER TYPE EXPIRES
collect google-analytics.com Pixel Session

Unclassified Cookies

NAME PROVIDER TYPE EXPIRES
cookie_notice_accepted monarchlaundry.net HTTP 29 Days

Further information on Google analytics cookies can be found via:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Google Analytics data retention is 38 months. You’ll find Google’s Analytics Privacy Policy here.
You can opt-out of Google Analytics cookies altogether by linking to this Google Analytics Opt-Out Add-on.

Privacy queries, data removal and complaints

Please contact jill@monarchlaundry.net if you have a query, wish to remove your data from our systems or have a complaint about something you think we have done that affects your data privacy. In respect of a complaint, please do let us know and allow us to remedy the situation. You are also free, at any time, to contact the Information Commissioner’s Office via the https://ico.org.uk.

This is a statement of our Privacy Policy and is not a contract. For further information on data protection and the requirements of GDPR we encourage you to visit the ePrivacy Regulation and the ICO Guide to General Data Protection Regulation. 

Thank you.

Let us take a load off! Get in touch and leave the laundry to us.